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Refund, Return & Chargeback Policy

Last updated: June 22, 2026

This policy explains how Reset Labs LLC (“Reset Labs,” “we,” “us”) handles refunds, returns, and chargebacks for orders placed on resetclinicals.com. By placing an order you agree to this policy.

Table of Contents

2.1 All Sales Are Final — No Change-of-Mind Returns

Because our products are research chemicals whose integrity, purity, and storage conditions cannot be verified once they leave our facility, all sales are final. We cannot accept returns or issue refunds for change-of-mind, ordering errors, or no-longer-needed products. Returned research materials cannot be re-inventoried or resold. For these safety and integrity reasons, products may not be returned except as expressly described below.

2.2 Damaged, Defective, Incorrect, or Lost Orders

We stand behind every order. We will provide a replacement or refund if your order arrives:

  • Damaged in transit;
  • Defective or not conforming to its product description or certificate of analysis;
  • Incorrect (you received the wrong item); or
  • Lost in transit and confirmed as non-delivered by the carrier.

To qualify, you must contact us at info@resetclinicals.com within 7 days of the delivery date (or expected delivery date, for lost shipments) with:

  1. Your order number;
  2. A description of the issue; and
  3. Clear photos of the product, labels, and packaging (for damaged, defective, or incorrect items).

We may request that you retain or return the affected product before a resolution is issued. Do not discard damaged products until your claim is resolved.

2.3 How Refunds Are Issued

Approved refunds are issued to the original payment method. Please allow up to 5–10 business days after approval for the refund to appear, depending on your financial institution. Approved replacements ship at no additional cost to you.

2.4 Non-Returnable Situations

We cannot offer a refund or replacement where:

  • The claim is made more than 7 days after delivery;
  • The product has been opened, used, or altered (except where the defect is the basis of the claim);
  • Delivery failed due to an incorrect or incomplete address provided by you, refusal of delivery, or failure to clear customs;
  • The product was misused, mishandled, or stored improperly after delivery.

2.5 Order Cancellations

Orders may be cancelled only if they have not yet been processed or shipped. To request a cancellation, email info@resetclinicals.com immediately with your order number. Once an order has shipped it cannot be cancelled and is subject to Section 2.1.

2.6 Chargebacks

If you have any problem with your order, contact us first at info@resetclinicals.com — we will work in good faith to resolve it quickly. Filing a chargeback or payment dispute without first contacting us is a breach of our Terms & Conditions.

  • We document all orders, including account verification, the research-use acknowledgement, research-field designation, ordering entity, and delivery confirmation, and we will provide this documentation to the payment provider in response to any dispute.
  • Chargebacks filed in bad faith — for example, for products that were delivered as described and confirmed by tracking — will be contested with this documentation.
  • We reserve the right to suspend or permanently close the account of, and refuse future orders from, any customer who files a fraudulent or bad-faith chargeback, and to recover related costs to the extent permitted by law.

2.7 Contact

All refund, return, and order issues: info@resetclinicals.com