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Privacy Policy

Last updated: June 22, 2026

Reset Labs LLC (“Reset Labs,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through resetclinicals.com (the “Site”), how we use it, and the choices you have. By using the Site, you agree to this Policy.

Table of Contents

3.1 Information We Collect

Information you provide:

  • Account and contact details: name, email address, password, phone number (if provided).
  • Order information: billing and shipping addresses, items ordered, and order history.
  • Buyer-qualification information: your designated research field and the name of your company, institution, or research entity.
  • Communications: messages you send to us, including support requests.

Payment information: Payments are processed by our third-party payment provider(s). Reset Labs does not store full payment card numbers on our servers; payment data is handled directly by the payment provider under its own security and privacy practices.

Information collected automatically: When you use the Site, we and our service providers may automatically collect device and usage data such as IP address, browser type, pages viewed, referring pages, and timestamps, using cookies and similar technologies (see our Cookie Policy).

3.2 How We Use Your Information

We use your information to:

 

  • Verify eligibility and create and manage your account;
  • Process, fulfill, and ship your orders, and provide customer support;
  • Confirm the research-use acknowledgement and maintain records of orders;
  • Detect, prevent, and address fraud, chargebacks, security issues, and prohibited uses;
  • Send transactional messages (order confirmations, shipping updates) and, where you have opted in, marketing communications;
  • Operate, improve, and analyze the Site; and
  • Comply with legal obligations and enforce our Terms & Conditions.

3.3 How We Share Your Information

We do not sell your personal information. We share it only with:

 

  • Service providers who act on our behalf — payment processors, shipping and fulfillment partners, email and analytics providers, and IT/hosting providers — under obligations of confidentiality and only as needed to provide their services;
  • Legal and safety recipients — when required by law, subpoena, or government request, or to protect the rights, property, or safety of Reset Labs, our customers, or others; and
  • Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this Policy.

3.4 Cookies and Analytics

We use cookies and similar technologies for essential Site functionality, to remember your preferences (including age and consent acknowledgements), and to measure and analyze traffic. See our Cookie Policy for details and your choices.

3.5 Data Retention

We retain personal information for as long as your account is active and as needed to fulfill orders, comply with legal, tax, accounting, and dispute-resolution obligations, and enforce our agreements. We retain order and verification records as part of our compliance recordkeeping.

3.6 Your Rights and Choices

Depending on your location, you may have the right to access, correct, update, or request deletion of your personal information, to opt out of marketing, and to restrict or object to certain processing. You can:

  • Update account details by signing in to your account;
  • Unsubscribe from marketing emails using the link in any marketing message; and
  • Submit a privacy request by emailing info@resetclinicals.com.

We will respond to verifiable requests as required by applicable law. Note that we may need to retain certain information for legal and compliance purposes.

3.7 International Users and Data Transfers

We operate from the United States and maintain fulfillment operations in the United States and Colombia. If you access the Site or order from outside the United States, your information will be transferred to and processed in the United States and other countries where we or our service providers operate, which may have different data-protection laws than your own. Where required, we apply appropriate safeguards. For users in Colombia, we process personal data consistent with applicable Colombian data-protection law (Ley 1581 de 2012 and related regulations); the data controller is Reset Labs LLC, reachable at info@resetclinicals.com.

3.8 Children’s Privacy

The Site is intended only for users 21 years of age or older. We do not knowingly collect personal information from anyone under 21. If we learn we have collected such information, we will delete it.

3.9 Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

3.10 Changes to This Policy

We may update this Policy from time to time. Changes take effect when posted with a revised “Last updated” date.

3.11 Contact

Privacy questions or requests: info@resetclinicals.com