Need help? Text us and our team of experts will reply in minutes +1 (754) 286-3860
Need help? Text us and our team of experts will reply in minutes +1 (754) 286-3860
Last updated: June 22, 2026
This Shipping Policy applies to orders placed on resetclinicals.com from Reset Labs LLC (“Reset Labs,” “we,” “us”).
Orders are processed after account verification and successful payment. Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays). Orders are not processed or shipped on weekends or holidays. We may require additional verification before processing, which can affect timing.
Our products are manufactured in the United States. We fulfill orders from warehouse locations in the United States and Colombia. The fulfillment location and carrier for your order may depend on your destination and product availability.
We ship domestically within the United States and internationally, including Colombia, where permitted by law. We do not ship to any destination where the sale, import, or possession of the ordered products is prohibited. We reserve the right to refuse or cancel orders to any destination, including where import is restricted or where required verification cannot be completed.
Shipping costs and estimated delivery times are calculated and displayed at checkout based on destination, carrier, and order weight. Delivery estimates are provided by the carrier and are not guaranteed. Transit times may be affected by carrier delays, weather, customs processing, and other factors outside our control.
Once your order ships, we will email a tracking number where available so you can monitor delivery.
For international orders, you are the importer of record and are responsible for ensuring that the products may lawfully be imported into your country for research use. You are responsible for all customs duties, import taxes, VAT, and brokerage or clearance fees imposed by the destination country; these are not included in our prices or shipping charges and are collected by the carrier or customs authority. If a shipment is delayed, seized, returned, or destroyed by customs, or if delivery fails because duties or fees are unpaid, we are not responsible and Section 2.4 of our Refund, Return & Chargeback Policy applies.
You are responsible for providing a complete and accurate shipping address. We are not responsible for orders that are delayed, lost, or returned due to an incorrect or incomplete address, refusal of delivery, or failure to clear customs. Reshipment may require additional shipping charges.
Risk of loss passes to you upon the carrier’s delivery to the address you provided. For confirmed lost-in-transit shipments, see our Refund, Return & Chargeback Policy.
Shipping questions: info@resetclinicals.com